Policies

Delivery Policy
New Zealand Orders $5
Overseas Orders - Based on weight and size of item
Galtons of Parnell and Tisane Studio endeavour to dispatch your order within 48 working hours of ordering. If for some reason this can not be done we will contact you within this time-frame. Delivery time will be determined by the courier company, within New Zealand delivery time is normally within 3 to 7 days. Overseas delivery time is dependant on type of service selected, an estimated delivery time is stated in this selection process. With all deliveries we do recommend to supply a contact phone number.

Galtons of Parnell and Tisane Studio insures that all orders are packed extremely well so there is no breakages in transit to you. All items are insured to your door for your peace of mind.

Returns, Refunds & Claims Policy
Galtons of Parnell and Tisane Studio only deal with quality products so if you are not satisfied with your items purchased via our website please contact us within 48 hours of receiving your goods. Galtons of Parnell and Tisane Studio follow all requirements under The New Zealand consumers Guarantees Act for personal shoppers. All faulty or damaged merchandise will be replace as promptly as possible. If a replacement or exchange item is not available within a reasonable period of time we will refund the item in full plus any applicable freight charges. To arrange a return please contact us with 48 hours of receiving the goods, the returns procedure will then be discussed with you. All goods must be returned in their original packaging, the item and the packaging (eg gift boxing) must be in perfect condition before any returns are accepted. No returns are accepted on discounted or sale priced items unless they are faulty or damaged in transit.

Privacy Policy
Protecting your privacy is important to Galtons of Parnell and Tisane Studio. Your personal details entered onto our website are protected 24/7 by using a secure server. Your details are used for the purpose of processing your order, no details are passed on or sold. If you contact us via the website or placed an order you will be automatically added to the email database. If you do not wish to be part of the email database please click the unsubscribe button. 

Pricing & Payment Options
All pricing is in New Zealand dollars including GST. Prices and product availability are constantly updated and monitored. All efforts are made to keep prices and items current, however Galtons of Parnell reserves the right to alter the price under some rare circumstances. If this unusual circumstance applies to you we will contact you.
There are various methods of payments available to you for your convenience. All major credit cards are accepted, direct credit & cheques.
 
Delivery Time
Most items on the website will be dispatched within the week unless we contact you to advise otherwise.